This role offers work visa support and welcomes candidates willing to relocate to Dubai. The IT Operations Manager will be responsible for:
- Daily operation maintenance and service management of the computer room, ensuring a balance of service quality, efficiency, cost, and safety while continuously optimizing operations to support business functions.
- Responding to and handling risk events and emergency faults, managing controllable operation risks related to IDC changes and issues.
- Establishing efficient cooperative relations with local government departments and meeting compliance operation requirements assigned by them.
- Providing on-site technical support for business equipment, understanding business needs and network structure, and promoting the implementation of operation projects among teams.
- Building a talent pipeline, conducting capacity training, managing risk control, fostering team culture, and assessing the on-site operation and maintenance team.
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Qualifications:
- Bachelor's degree in Electrical or Mechanical Engineering.
- 3+ years of experience in managing global large data center operations (10+MW) with a team of more than 15 people.
- Deep knowledge of Data Center IT Operations.
- Functional knowledge of cloud technologies, IT service delivery principles, and best practices.
- Highly driven, self-managed individual with strong problem analysis and critical thinking skills.
- Familiarity with data center construction procedures.
- Ability to travel domestically and internationally as needed (25% to 50%+ at times).
- Proficiency in Excel and PowerPoint.
- Bilingual in Chinese is required to coordinate with the HQ in China.
Location: Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
