To lead HS IT infrastructure, service management, and operations across all our offices, dark stores, and cloud kitchens. The successful candidate will be responsible for overseeing a team ensuring seamless operations in areas such as helpdesk support, infrastructure management, security, access control, and call center solutions.
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Key Responsibilities
- Oversee the design, deployment, and management of IT infrastructure, including servers, networks, storage systems, and data centers, ensuring high availability and performance.
- Manage and maintain infrastructure in cloud kitchens, dark stores, and corporate offices, ensuring minimal downtime and operational efficiency.
- Ensure the implementation and maintenance of robust backup, disaster recovery, and business continuity plans.
- Manage the IT Helpdesk function, ensuring timely and effective support to internal users, and driving resolution of incidents and service requests.
- Implement and manage security policies and protocols, including access management and control, to ensure compliance with industry regulations and standards.
- Oversee the implementation and management of call center solutions, ensuring seamless integration with company operations.
- Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions & heads.
- Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
- Manage and own the budgeting cycle and provide input to the budgeting process.
Qualifications
- 8 - 10 years of experience in IT operations, with at least 3-5 years in a leadership role managing diverse teams.
- Proven experience managing IT operations across multiple locations, including dark stores and cloud kitchens.
- Strong understanding of IT infrastructure, networks, security, and helpdesk management.
- Knowledge of ITIL framework and best practices for IT service management.
- Excellent leadership, communication, and problem-solving skills.
- Education and Certifications: Bachelor’s degree in Information Technology, Computer Science. Master’s degree in a relevant field is preferred.
