About webook.com
webook.com is Saudi Arabia's #1 private event ticketing and experience booking platform, known for its technology, features, agility, and substantial revenue, surpassing half a billion in sales. As part of the Supertech Group, which includes UXBERT Labs and Kafu Games, webook.com is dedicated to transforming the way people engage with events and activities.
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About the Job
Do you want to love what you do at work? Do you strive to make a meaningful impact and transform people's lives? If you're ready to join a team that believes in disrupting the normal and boring, then this is the role for you.
Job Summary
The IT Operations Manager will oversee the organization's IT infrastructure and ensure the seamless operation of IT services. This role involves managing a team of IT professionals, optimizing IT processes, ensuring compliance and security, and building strong relationships with vendors. The ideal candidate will have strong leadership skills, a thorough understanding of IT systems, and a commitment to continuous improvement.
Key Responsibilities
- Oversee the maintenance, support, and optimization of all IT systems, including networks, servers, storage, and telecommunications.
- Ensure the reliability, performance, and security of IT infrastructure to support business operations.
- Manage the implementation of new technologies to enhance efficiency and productivity.
- Lead IT service delivery, ensuring that all services meet or exceed agreed-upon service levels.
- Develop and enforce IT operational policies, procedures, and best practices.
- Manage incident resolution to minimize downtime.
- Mentor and manage a team of IT professionals, conducting performance reviews and identifying training needs.
- Coordinate with HR for recruitment and onboarding of new IT staff.
- Develop and manage the IT operations budget, ensuring cost-effective use of resources.
- Evaluate and manage vendor relationships and oversee the procurement of IT hardware, software, and services.
- Ensure compliance with relevant regulations, standards, and best practices.
- Collaborate with the IT security team to implement security protocols and respond to security incidents.
- Continuously assess and improve IT processes to increase efficiency and reduce costs.
- Implement automation and monitoring tools to streamline IT operations.
- Prepare and present regular reports on IT operations, including performance metrics and project status updates.
- Serve as the primary point of contact for IT-related inquiries within the organization.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT operations management, with a strong understanding of IT infrastructure and services.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Knowledge of ITIL, project management methodologies, and relevant compliance standards.
