We are currently looking for an IT Operations Officer for our UAE operations with the following terms & conditions.
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Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 3-5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.
- Knowledge of banking systems such as FCUBS, T24, Way4, DCMS and UAECB Applications.
- Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.
- Strong troubleshooting, incident management, and vendor coordination skills.
- Good communication, documentation, and reporting abilities.
Core Competencies
- IT Operations Management
- Banking Systems Support
- Infrastructure & Network Administration
- Incident & Problem Management
- Vendor Coordination
- Business Continuity & Disaster Recovery Support
- Analytical & Troubleshooting Skills
- Customer Service Orientation
- Ability to Work Under Pressure and Outside Business Hours when required.
Operational Support Coverage
- Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.
- Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests.
- Coordinate with internal teams, vendors, and service providers during critical incidents to minimize service disruption and ensure business continuity.
End User Support
- Perform routine server health checks, system monitoring, and patch management activities.
- Support Active Directory, Microsoft 365, Azure, Intune, and Windows environments.
- Manage user accounts, access requests, and application support activities.
- Provide Level 1 & 2 support for end users, desktops, laptops, printers, and peripherals.
- Coordinate with vendors and support teams to resolve infrastructure and application-related issues.
Infrastructure & Network Support
- Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.
- Install, configure, upgrade, and troubleshoot routers, switches, and network devices.
- Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.
- Coordinate with telecom providers and service providers for circuit provisioning, upgrades, and incident resolution.
- Maintain network documentation, operational procedures, and technical records.
- Support branch IT infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah locations.
- Maintain and manage IT asset inventory, including tracking, deployment, replacement, and disposal of IT equipment.
- Perform network cable patching, structured cabling activities, and connectivity troubleshooting within Data Centers, communication rooms, and branch locations.
- Install, configure, and support Cisco IP telephony devices, including user provisioning, extensions, and basic Call Manager administration.
- Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades.
Terms and Conditions
Joining time frame: Immediate
