IT Operations Specialist

IT Operations is the frontline connection between IT@the company and our global user community, delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. This mid-level role is for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments.

Location
Riyadh, Riyadh Region, Saudi Arabia

Key Responsibilities

• Provide expert-level technical assistance across Windows, macOS, and mobile platforms.
• Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise.
• Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.
• Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.
• Create and refine internal documentation, SOPs, and troubleshooting guides.
• Travel occasionally to regional offices to deliver hands-on support and assist with deployments.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Systems & Network, or System Engineering (or equivalent experience).
• Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).
• Strong professional IT support experience, including remote and onsite roles.
• At least 2 years of experience in IT operations or IT support function.
• Advanced proficiency in Windows, macOS, and mobile platforms.