IT Operations Specialist

The company is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. The company currently holds multiple entities in UAE, Saudi Arabia, and Egypt and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Key Responsibilities

• Manage daily IT operations, systems, networks, and end-user support across the organization.
• Troubleshoot hardware, software, network, and access-related issues while ensuring timely resolution and escalation when needed.
• Support IT service management activities, including ticket handling, SLA monitoring, reporting, and documentation.
• Manage endpoint devices, system updates, security tools, and asset lifecycle activities.
• Handle onboarding and offboarding activities, including account provisioning, access management, and device setup/return.
• Administer Active Directory, user access, permissions, VPN, SSO, and related identity management activities.
• Support infrastructure, applications, backups, and operational data processing activities.
• Maintain IT asset records, technical documentation, SOPs, and operational knowledge bases.
• Support cyber security, compliance, patch management, and cross-functional operational initiatives.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Information Systems, or a related field.
• 3+ years of experience in IT operations, system administration, endpoint management, infrastructure support, or technical support.
• Strong experience with Microsoft Active Directory, Azure AD / Entra ID, Group Policies, and user access management.
• Experience supporting onboarding/offboarding, device lifecycle, ticketing systems, patching, and operational reporting.
• Experience with endpoint management tools such as ManageEngine Endpoint Central, Microsoft Intune, SCCM, or similar.
• Good understanding of ITSM processes including incident, request, change, problem management, RCA, and SLA tracking.
• Knowledge of endpoint security, antivirus/EDR, patch management, VPN, MFA, SSO, backup basics, and access control principles.
• Strong troubleshooting, documentation, communication, prioritization, and coordination skills.