At Emirates, we believe in connecting the world to and through our global hub in Dubai, and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. As pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We are seeking exceptional IT professionals to fortify our position as leaders in the industry. Join our Technology Command Center (TCC) as an IT Operations & Support Engineer - Application Support, a vital part of our cutting-edge information and technology team.
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In this role, you will serve as the nerve center of our IT operations, operating 24/7 to drive major incident management and resolution. The TCC team manages real-time technical and business communications, ensuring rapid responses to IT crises and critical issues. You will provide specialized CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to uphold optimal service levels.
Work Conditions
- Work hours: 24/7 operation
- Duties include major incident management and ensuring high system availability
- Collaboration with vendors, IT coordinators, and other IT teams
Responsibilities
- Address and resolve customer issues, providing superior service to both internal and external customers
- Analyze reported incidents and provide solutions to minimize disruptions
- Update incident or service request statuses and ensure tools and teams are current
- Provide quick fixes/workarounds for known issues
- Liaise with problem management for permanent solutions and proactive issue identification
- Ensure deployment projects are carried out using best practices or Project Management standards
- Maintain configuration integrity in the Configuration Management Database
Requirements
- Bachelor’s degree or equivalent (12 + 3)
- 4 years of experience in Information Technology
- Experience in application support and customer service in the computer and communication industry
- Knowledge of database schema design and optimization (MySQL, PostgreSQL, Oracle, MongoDB)
- ITIL certification is a plus
- Proficiency in software application development (Java, REACT, Node.js, etc.)
- Familiarity with microservices, containers, cloud-native development, and DevOps practices
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits, including discounts on flights and hotel stays worldwide.
