About the job
- Join the Emirates Group IT Team in Dubai and become an IT Operations & Support Engineer.
- Address customer issues and resolve incidents and problems to provide superior service to internal and external customers.
- Analyze trends of reported incidents and provide solutions to minimize disruptions and meet Service Level Objectives and targets.
- Coordinate with application vendors and service providers to ensure quick incident resolution and smooth operations.
- Drive continuous improvement by identifying and addressing issues and risks.
- Follow processes and procedures in line with EG-IT policies.
- Collaborate with technical teams to reduce recurring incidents and improve system availability.
- Provide feedback to developers for fast incident resolution and ensure best practices in deployment projects and upgrades.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Qualifications & Experience
- Bachelor's degree in Computer Science, Computational Mathematics, or Information Technology with at least 3 years of relevant experience.
- Specialization in application support within an IT operational environment.
- Extensive experience in systems, operations, and similar size and complexity environments.
- Proficiency in service desk tools, ITSM, remote access, and knowledge resources.
- Technical certifications like MCSE, MCP, ITIL foundation are advantageous.
- Strong problem-solving skills and experience in application support, Java development, and database systems like SQL and Oracle.
Salary & Benefits
- Enjoy an attractive tax-free salary and exclusive travel benefits including flight and hotel discounts.
- Employee benefits can be found on the Emirates website, and information about living and working in Dubai is available in the Dubai Lifestyle section.
