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IT Operations & Support Technician

Unlock employer Dubai, United Arab Emirates Posted: 06 Apr 2024

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Salary unspecified
Zero income tax location

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Requirements

Experience: Intermediate

Support & IT

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Position

Job Purpose: Connect the world through the global hub in Dubai and innovate to ensure customers 'Fly Better' with the Emirates Group IT Team.
Responsibilities:
- Handle IT Store operations within an ITIL process-oriented framework.
- Organize service requests, administer warranty claims, facilitate new orders, and maintain effective communication with Business, vendors, P&L, and technical teams.
- Manage IT assets and service request catalogs.
- Generate monthly, quarterly, and annual reports on hardware inventory, service requests, and incidents.
- Conduct data analysis and monitor inventory stock.
Qualifications & Experience:
- Qualification: Information Technology and Other with 3+ years of experience and vocational or Diploma (12+2 or equivalent).
- Knowledge/Skills: Proven experience in the industry with a focus on ITIL processes, proficiency in using inventory management tools and software, strong analytical skills, excellent communication, and interpersonal skills.
Salary & Benefits: Attractive tax-free salary and travel benefits exclusive to the industry, including discounts on flights and hotel stays worldwide.

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