About the Role
Join our manufacturing plant team in Riyadh as we transition from a startup environment into stable Business as Usual (BAU) operations. In this role, you will serve as a key on-site IT application support resource, helping ensure the reliability, performance, and continuous improvement of business-critical manufacturing and plant applications. You will work closely with local and global teams to support production operations, resolve application issues, and contribute to operational transformation initiatives, including the adoption of AI-enabled solutions.
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What you'll do
- Support, maintain, and improve enterprise applications used across manufacturing, shopfloor, supply chain, and plant business functions.
- Configure application functionality based on business and technical requirements.
- Monitor application performance, investigate incidents, perform troubleshooting, and drive root cause resolution.
- Participate in application deployments, upgrades, patching activities, and lifecycle management initiatives.
- Contribute to operational transformation projects, including requirements analysis, testing, AI tool adoption, monitoring solutions, and application-related project coordination.
- Collaborate with infrastructure, database, and security teams to ensure application availability, reliability, and performance.
- Provide Level 2 support for production environments while maintaining documentation, standard operating procedures, and knowledge articles.
What you'll need
- 2+ years of experience supporting enterprise applications in a business environment.
- Experience within manufacturing operations and/or end-to-end supply chain environments.
- Knowledge of relational databases such as PostgreSQL, DB2, or Oracle.
- Familiarity with ITIL processes and Agile ways of working.
- Experience using IT service management platforms such as BMC Remedy, Jira Service Management, or ServiceNow.
- Understanding of application security, access management, monitoring platforms, and application performance monitoring tools.
- Bachelor's degree in Information Technology, Computer Science, or a related field, with fluent English communication skills.
What the company Can Offer You
- Comprehensive medical insurance coverage for employees and eligible family members.
- Life insurance and employee wellbeing support programs.
- Learning and development opportunities, including access to Grow@the company and mentoring programs.
- Employee Assistance Program (EAP) for professional wellbeing support.
- Employee referral program.
- Schooling reimbursement support for eligible employees in line with company policy.
- Home trip support for eligible expatriate employees in accordance with company policy.
- Paid annual leave and public holidays.
- Family-friendly leave programs, including maternity, paternity, and parental leave provisions.
- Opportunity to work within a global technology organization supporting a growing manufacturing operation in Saudi Arabia.
