About the Role
This position involves overseeing project portfolio and PMO activities within the Support Services Division. The primary objective is to ensure effective governance, alignment with business objectives, and successful project delivery, ultimately contributing to organizational success.
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Key Accountability Areas
Portfolio Management and Strategic Alignment
- Oversee the assigned portfolio of projects and monitor overall performance.
- Ensure projects align with approved objectives, priorities, and business plans.
- Support project evaluation, prioritization, sequencing, and benefits realization.
- Identify portfolio-level dependencies, constraints, risks, and opportunities.
PMO Governance and Methodology
- Establish and maintain PMO governance, methodologies, standards, and templates.
- Ensure project teams adhere to approved project management practices and requirements.
- Monitor compliance with governance, approvals, documentation, and reporting requirements.
- Improve PMO processes, tools, and controls based on business needs and lessons learned.
Project Oversight and Control
- Monitor project scope, schedule, cost, quality, risks, issues, and overall health.
- Review significant project changes, dependencies, and corrective action plans.
- Conduct project reviews and assurance activities to identify performance concerns.
- Provide guidance to project managers and support the resolution of delivery challenges.
Reporting and Management Support
- Consolidate project information into portfolio reports, dashboards, and performance analyses.
- Provide management with project insights, recommendations, and matters requiring intervention.
- Support governance and project review meetings.
- Track management decisions and ensure assigned actions are followed through to closure.
Resource and Vendor Oversight
- Monitor resource allocation, demand, and capacity across the assigned project portfolio.
- Support project initiation, business-case development, and scope definition.
- Participate in the evaluation and selection of project vendors and service providers.
- Monitor vendor performance against contractual requirements and agreed deliverables.
Team and Performance Management
- Manage PMO team activities, assign responsibilities, and monitor performance.
- Set PMO objectives and translate business goals into operational plans.
- Develop team capabilities through coaching, feedback, and knowledge sharing.
- Monitor the PMO budget and ensure efficient use of available resources.
- Promote accountability, collaboration, and continuous improvement.
Role Accountability
HR Proficiency:
- Ability to recruit, recognize and cultivate high performers while exposing them to create a robust second line of management.
- Recognize low performers and guide them to improve or make necessary changes.
- Treat subordinates equally without discrimination.
- Ensure availability of delegation of authority matrix for adequate delegations as per company policy.
Responsibility:
- Take full responsibility for operations as per the job description and required deliverables, considering general company guidelines.
- Anticipate problems and take necessary proactive steps to prevent them.
- Make timely and proper decisions.
Delivery:
- Deliver required results in a timely manner with the needed quality and cost.
- Make a tangible difference in the area of operation, exceeding business expectations.
Business Planning and Performance:
- Transform corporate goals into actionable business plans.
- Plan, follow-up, and execute annual or development plans.
- Monitor plan performance and initiate corrective actions as needed.
- Provide periodic work progress reports.
- Monitor and control budgets and expenses for optimum cost efficiency.
Organizational Development:
- Develop the organizational structure based on current and future requirements.
- Ensure availability of job descriptions for all roles.
Business Process Improvements:
- Develop and coordinate well-defined systems, policies, procedures, and seek automation opportunities.
- Navigate IT solutions relevant to the job and promote automated systems.
Quality:
- Emphasize quality as a prime competitive advantage and act accordingly.
Adaptation:
- Adapt to new techniques, technologies, management structures, and business models.
Health, Safety and Environment:
- Ensure a safe, secure, and compliant work environment following standard regulations.
Academic Qualification
- Bachelor’s Degree in Business Administration or any relevant field.
Work Experience
Technical / Functional Competencies
- Project Change Management
- Project Coordination
- Project Issues Management
- Project Cost Management
- Project Tracking and Reporting
- Project Management Tools
- Project Resource Management
- Project Risk Management
