At Emirates, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Join us in cosmopolitan Dubai as an IT Process Knowledge Manager and make your mark on the aviation world! We at Emirates Group IT are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. The IT Process Knowledge Manager will drive process excellence across Emirates Group IT by aligning and overseeing IT process workflows, to ensure consistency, compliance, and efficiency across operations while enabling IT knowledge sharing across the team.
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Responsibilities
In this role you will:
- Standardise and document IT operational processes to ensure clarity, compliance, and efficiency whilst aligning to strategic goals.
- Manage and lead process improvement initiatives in collaboration with key stakeholders across IT, to optimise processes and improve operational efficiency.
- Develop and manage operational governance frameworks and KPIs to ensure strategic alignment, compliance with internal standards, and continuous process improvement.
- Lead the strategy implementation and enhancement of knowledge management practices and platforms, ensuring effective knowledge capture, retention, dissemination, and adoption across the organisation.
- Build strong stakeholder relationships and foster team capability through mentoring and coaching in governance, continuous improvement, knowledge management, and change management.
Requirements
This job might be for you if you have:
- Degree or Honors or equivalent in Information Technology, Business Management, or other related fields.
- Professional certifications in recognised process improvement and knowledge management frameworks (e.g., Lean Six Sigma, CCMI, APQC, ITIL, COBIT) are strongly preferred.
- Postgraduate qualifications (e.g., MBA) preferred.
- 8+ years overall experience.
- Experience in process management, knowledge management, and operational governance in complex multicultural cross-functional environments.
- Demonstrable success in leading and implementing process improvement and knowledge management initiatives.
- Expert knowledge of Lean Six Sigma methodologies, process documentation standards, governance frameworks, and project management.
- Advanced expertise in knowledge management methodologies, practices, and platforms.
- Strong analytical and critical thinking skills and problem-solving abilities.
- Exceptional communication and stakeholder management skills.
- Result-driven, resilient, and adaptable leader with exceptional communication, coaching, mentoring, and change management capabilities.
- Preferred experience in collaborating closely with Change Management programmes or initiatives.
- Understanding of key business concepts and dependencies, ideally including familiarity with business intelligence, analytics, and related technologies.
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Additional benefits include transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.
