About the Role
This position is crucial in managing and maintaining the Project Management methodology for delivering high-quality IT services across all activities at the company. The role involves governing, controlling, promoting, and monitoring a unified set of IT processes and procedures to ensure the effective delivery of mission-critical business systems and applications, enabling the various companies and departments to successfully conduct their operations.
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Job Responsibilities
- Manage IT projects by assisting the PMO with project scoping, planning, resource management, and reporting, adhering to IT project management standards and best practices.
- Develop, control, promote, and monitor a consistent and coherent set of main IT processes and procedures in coordination with IT process owners to ensure effective IT quality.
- Oversee the change request process, ensuring necessary liaison and risk management is executed with stakeholders while coordinating building, testing, implementing, and documenting changes within scheduled timelines to meet customer requirements.
- Maintain relationships with various IT departments, vendors, and customers, ensuring effective communication and collaboration.
- Manage the supplier and customer relationship processes, including developing and coordinating IT customer SLAs and aligning IT supplier contracts with internal IT SLAs to enhance service quality.
- Develop, manage, and motivate project staff to proactively meet IT strategy objectives with a focus on customer orientation.
- Oversee financial management of assigned projects, ensuring requirements are delivered within the allocated budget.
- Manage the end-to-end delivery of IT demands.
- Assess and analyze demand requests from various companies.
- Prepare IT demand proposals in collaboration with business representatives.
- Provide support in procuring solutions in coordination with the Business and IT procurement teams.
- Govern and monitor the execution of demand requests while handling support and escalations as necessary.
- Mentor IT and business teams on selecting the right solutions for maximizing output.
- Facilitate communication between business and IT to ensure alignment with business initiatives within the IT governance framework.
- Participate in solution enhancement discussions, resolving conflicts, and suggesting improvements to service delivery.
Job Requirements
Qualifications
- Bachelor’s degree in an IT-related field.
- PMP certification.
Additional Qualifications
- PMI-Agile Certified Project Professional.
- ITIL certification.
- SCRUM certified.
Experience
- 3 to 4 years of experience as a Project Manager.
Knowledge & Skills
- Extensive experience in implementing the full project lifecycle.
- Proficient in managing project teams and using MS Project.
- Strong analytical skills and commercial awareness.
- Excellent interpersonal, communication, and teamwork skills.
- Ability to lead and motivate teams effectively.
- Proven management and coaching abilities.
- Positive attitude, commitment to hard work, and a team player mentality.
