IT Release Specialist

The company is currently looking for an IT Release Specialist for our UAE operations with the following skillsets & terms and conditions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Preferred: ITIL Certification (Foundation or higher).

Experience, Skills & Knowledge

• Strong understanding of ITIL processes, DevOps practices, and CI/CD pipelines.
• Experience with release management tools (e.g., ServiceNow, Jira, Azure DevOps).
• Excellent communication, coordination, and problem-solving skills.
• Ability to work under pressure and manage multiple releases simultaneously.
• Experience in cloud environments (AWS, Azure).
• Knowledge of Agile and Waterfall methodologies.
• Attention to detail and strong organizational skills.
• Ability to influence and collaborate across teams.
• Proactive approach to risk identification and mitigation.

Responsibilities

• Develop and maintain a structured, repeatable release strategy aligned with business objectives.
• Create and manage release calendars, windows, and timelines to ensure predictability and coordination.
• Coordinate release activities across development, QA, operations, and business teams to reduce handoff issues.
• Ensure releases comply with organizational governance, change control, and ITIL based risk management practices.
• Conduct comprehensive release readiness checks, including environment validation, risk assessment, and rollback planning.
• Ensure all release components are fully tested and validated to maintain system stability.
• Define, document, and standardize release processes, roles, and responsibilities for consistent execution.
• Implement and enhance automation using CI/CD pipelines and version control to accelerate and de-risk releases.
• Oversee deployment execution across environments to ensure smooth, controlled, and compliant releases.
• Apply modern release techniques such as progressive rollouts and feature flags to reduce exposure and mitigate risk.
• Track key release-related metrics such as deployment frequency, change failure rate, and rollback frequency.
• Monitor real-time release performance and proactively address issues that impact service availability or user experience.
• Communicate release scope, risks, schedules, and post-deployment outcomes clearly to all stakeholders.
• Manage expectations on release prioritization, capacity, and delivery commitments.
• Lead post-release reviews to capture lessons learned and drive process improvements.
• Maintain continuous feedback loops to enhance reliability, reduce defects, and improve release predictability.

Terms and Conditions

• Joining time frame: maximum 4 weeks.