IT Senior Operations & Support Engineer - Database & Integration

About
At the company, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. The company Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we’re always at the forefront, pushing boundaries. We’re on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team.

As an IT Senior Operations & Support Engineer - Database & Integration, you will analyze, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.

Responsibilities

• Address customer issues and resolve Level 1 and Level 2 incidents for the company Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators (KPIs).
• Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
• Utilize IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
• Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments, and recommend improvements to enhance system reliability.
• Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT.
• Implement and support ITIL-based incidents, issues, and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
• Assist in deploying, configuring, and upgrading IT systems to ensure optimal performance.
• Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
• Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
• Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.

Qualifications
To be considered for this role, you must meet the below requirements:

• Degree or honors (12+3 or equivalent).
• 2+ years of experience in Information Technology.

Knowledge/Skills

• Extensive senior DBA experience, including deployment, operations, tuning, backup, and security for Oracle databases.
• Advanced knowledge of Oracle database architecture, with experience in both private and public cloud environments.
• Expertise in distributed SQL databases such as Yugabyte, MariaDB, and Couchbase.
• Integration product support experience (TIBCO, WebSphere MQ, Jenkins).
• Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
• Optimize database performance for Oracle, PostgreSQL, MongoDB, and Couchbase.
• Troubleshoot technical issues and enhance application efficiency.

Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website.