IT Service Desk Agent (UAE National)

In a world of possibilities, pursue one with endless opportunities at Parsons Corporation. We are seeking an amazingly talented IT Service Desk Agent to join our team!

The IT Service Desk Agent will provide first level analytical and IT technical support remotely to end users of Parsons personal computers, workstations, and related software and hardware. Responsibilities include:

• Answering end user IT questions and troubleshooting standard IT issues, problems, and failures with Parsons hardware, software, peripherals, or workstations via telephone, email, or Instant Messenger.
• Recognizing, categorizing, and isolating end user questions, issues, and problems; either resolving the situation or referring it to more senior Service Desk staff or other Parsons IT groups.
• Researching and developing solutions for standard software and hardware questions, issues, problems, and failures.
• Maintaining a good general knowledge of the MIS environment and associated technologies.
• Following Parsons policies, procedures, and standards in responding to end user requests.
• Documenting and reporting all service requests and their outcomes per standard procedures.
• Providing Service Desk on-call support for non-business hours (weekends and holidays).
• Performing additional responsibilities as required.

Required Skills:

• High school diploma or Engineering degree.
• 0-1 years of related work experience providing support to end users in an IT support role.
• Knowledge of Microsoft operating systems and applications, as well as personal computer technology, including various computer models, printers, and peripherals.
• Good customer service skills.
• Ability to identify, analyze, and resolve common technical issues, questions, and problems.
• Strong written and oral communication skills suitable for an IT helpdesk role.
• Must be a UAE National.

Work Conditions: Hybrid, Full-time. Join us and aim for the stars!