In a world of possibilities, pursue one with endless opportunities at Parsons Corporation. We are seeking an amazingly talented IT Service Desk Agent to join our team!
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The IT Service Desk Agent will provide first level analytical and IT technical support remotely to end users of Parsons personal computers, workstations, and related software and hardware. Responsibilities include:
- Answering end user IT questions and troubleshooting standard IT issues, problems, and failures with Parsons hardware, software, peripherals, or workstations via telephone, email, or Instant Messenger.
- Recognizing, categorizing, and isolating end user questions, issues, and problems; either resolving the situation or referring it to more senior Service Desk staff or other Parsons IT groups.
- Researching and developing solutions for standard software and hardware questions, issues, problems, and failures.
- Maintaining a good general knowledge of the MIS environment and associated technologies.
- Following Parsons policies, procedures, and standards in responding to end user requests.
- Documenting and reporting all service requests and their outcomes per standard procedures.
- Providing Service Desk on-call support for non-business hours (weekends and holidays).
- Performing additional responsibilities as required.
Required Skills:
- High school diploma or Engineering degree.
- 0-1 years of related work experience providing support to end users in an IT support role.
- Knowledge of Microsoft operating systems and applications, as well as personal computer technology, including various computer models, printers, and peripherals.
- Good customer service skills.
- Ability to identify, analyze, and resolve common technical issues, questions, and problems.
- Strong written and oral communication skills suitable for an IT helpdesk role.
- Must be a UAE National.
Work Conditions: Hybrid, Full-time. Join us and aim for the stars!
