IT Service Desk Agent (UAE National)

Parsons is looking for an amazingly talented IT Service Desk Agent to join our team! In this role, you will provide first-level analytical and IT technical support remotely to end users of Parsons personal computers, workstations, and related software and hardware.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time

Key Responsibilities:

• Answer end user IT questions and troubleshoot standard IT issues remotely via telephone, email, or Instant Messenger.
• Recognize, categorize, and isolate end user questions, issues, and problems; resolve situations or escalate to more senior staff or other IT groups as necessary.
• Research and develop solutions for standard software and hardware issues.
• Maintain a good general knowledge of the MIS environment and associated technologies.
• Follow company policies and procedures in responding to end user requests.
• Document and report all service requests and their outcomes.
• Provide Service Desk on-call support for non-business hours (Weekends and Holidays).
• Perform other responsibilities associated with this position as appropriate.

Required Skills:

• Bachelor’s Degree in IT or Computer Engineering.
• Minimum 0-1 years of related work experience in IT support or the MIS environment (fresh graduates are welcome to apply).
• One or more Microsoft or Cisco Training Certifications is required.
• Knowledge of Microsoft operating systems and applications, as well as personal computer technology, including various computer models, printers, and peripherals.
• Familiarity with the MIS environment and knowledge of the assigned area.
• Good customer service skills.
• Ability to identify, analyze, and resolve common technical issues.
• Strong written and oral communication skills.

Parsons is committed to investing in and caring for the well-being of our employees, providing endless growth opportunities. Join us and imagine your career with endless possibilities—APPLY TODAY!