Parsons is looking for an amazingly talented IT Service Desk Agent to join our team! In this role, you will provide first-level analytical and IT technical support remotely to end users of Parsons personal computers, workstations, and related software and hardware.
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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Key Responsibilities:
- Answer end user IT questions and troubleshoot standard IT issues remotely via telephone, email, or Instant Messenger.
- Recognize, categorize, and isolate end user questions, issues, and problems; resolve situations or escalate to more senior staff or other IT groups as necessary.
- Research and develop solutions for standard software and hardware issues.
- Maintain a good general knowledge of the MIS environment and associated technologies.
- Follow company policies and procedures in responding to end user requests.
- Document and report all service requests and their outcomes.
- Provide Service Desk on-call support for non-business hours (Weekends and Holidays).
- Perform other responsibilities associated with this position as appropriate.
Required Skills:
- Bachelor’s Degree in IT or Computer Engineering.
- Minimum 0-1 years of related work experience in IT support or the MIS environment (fresh graduates are welcome to apply).
- One or more Microsoft or Cisco Training Certifications is required.
- Knowledge of Microsoft operating systems and applications, as well as personal computer technology, including various computer models, printers, and peripherals.
- Familiarity with the MIS environment and knowledge of the assigned area.
- Good customer service skills.
- Ability to identify, analyze, and resolve common technical issues.
- Strong written and oral communication skills.
Parsons is committed to investing in and caring for the well-being of our employees, providing endless growth opportunities. Join us and imagine your career with endless possibilities—APPLY TODAY!
