Parsons Corporation is seeking an exceptionally talented IT Service Desk Agent (UAE National) to join our team in Abu Dhabi. In this role, you will provide first-level analytical and IT technical support remotely to end-users of Parsons' personal computers, workstations, and related software and hardware.
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Key Responsibilities:
- Answer end-user IT questions and troubleshoot standard IT issues via telephone, email, or Instant Messenger.
- Recognize, categorize, and isolate end-user questions, resolving situations or referring them to more senior Service Desk staff.
- Research and develop solutions for software and hardware issues.
- Maintain knowledge of the MIS environment and related technologies.
- Follow all Parsons policies, procedures, and standards in responding to end-user requests.
- Document and report all service requests and their outcomes.
- Provide Service Desk on-call support during non-business hours (Weekends and Holidays).
- Perform additional responsibilities as needed.
Required Skills:
- High school diploma or Engineering degree with 0-1 years of related work experience in IT support or the MIS environment.
- Desirable: one or more Microsoft or Cisco Training Certifications relevant to the position.
- Familiarity with Microsoft operating systems, applications, and computer technology, including various models, printers, and peripherals.
- Good customer service skills.
- Strong written and oral communication skills appropriate for the IT helpdesk role.
- Ability to identify, analyze, and resolve common technical issues with Parsons hardware and software configurations.
Join us at Parsons for a career filled with growth opportunities and an inclusive workplace where you can thrive. Apply today!
