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IT Service Desk Agent (UAE National)

Unlock employer Abu Dhabi, United Arab Emirates Posted: 24 Mar 2025

Financial

  • Estimate: $12k - $20k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Visa Provided

Requirements

  • Experience: Entry Level

Position

Parsons Corporation is seeking an exceptionally talented IT Service Desk Agent (UAE National) to join our team in Abu Dhabi. In this role, you will provide first-level analytical and IT technical support remotely to end-users of Parsons' personal computers, workstations, and related software and hardware.

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Key Responsibilities:

  • Answer end-user IT questions and troubleshoot standard IT issues via telephone, email, or Instant Messenger.
  • Recognize, categorize, and isolate end-user questions, resolving situations or referring them to more senior Service Desk staff.
  • Research and develop solutions for software and hardware issues.
  • Maintain knowledge of the MIS environment and related technologies.
  • Follow all Parsons policies, procedures, and standards in responding to end-user requests.
  • Document and report all service requests and their outcomes.
  • Provide Service Desk on-call support during non-business hours (Weekends and Holidays).
  • Perform additional responsibilities as needed.

Required Skills:

  • High school diploma or Engineering degree with 0-1 years of related work experience in IT support or the MIS environment.
  • Desirable: one or more Microsoft or Cisco Training Certifications relevant to the position.
  • Familiarity with Microsoft operating systems, applications, and computer technology, including various models, printers, and peripherals.
  • Good customer service skills.
  • Strong written and oral communication skills appropriate for the IT helpdesk role.
  • Ability to identify, analyze, and resolve common technical issues with Parsons hardware and software configurations.

Join us at Parsons for a career filled with growth opportunities and an inclusive workplace where you can thrive. Apply today!

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