The EMEA IT Service Operations team at TikTok is responsible for managing the IT and AV infrastructure across our offices, ensuring a seamless, secure, and efficient technology experience for end users. We are seeking a high-impact, outcome-driven Infrastructure & Automation Engineer to drive operational excellence across our EMEA IT estate. This strategic individual contributor role is ideal for someone with deep technical capability, relentless curiosity, and the maturity to influence cross-regionally — even without direct line management. The successful candidate will own the stability, scalability, and automation of our infrastructure and toolsets across 30+ offices and thousands of endpoints. This is an internal mobility opportunity to step into a more visible, EMEA-wide role with broad stakeholder exposure and tangible influence over the way ByteDance delivers enterprise IT.
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Responsibilities:
- Infrastructure Operations: Support operational resilience, performance tuning, and documentation of enterprise infrastructure across EMEA sites, including LAN/WAN, wireless, server rooms, data centres, and AV systems. Own the regional DR/BCP programme, ensuring full documentation and testing.
- Automation & AI Enablement: Build, deploy, and maintain automation frameworks and tooling to eliminate manual tasks. Design AI-driven initiatives to enhance end-user experience and productivity.
- Governance & Service Delivery: Champion change governance, oversee the service ticket lifecycle, and maintain a robust documentation library for operational continuity.
- Observability & Reporting: Own EMEA infrastructure observability, curate real-time dashboards, and act as the technical representative for EMEA IT Services.
Qualifications:
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Minimum Qualifications:
- Extensive experience operating enterprise-grade infrastructure across multi-country environments.
- Leadership in delivering automation, scripting, or AI-enhanced operations (e.g., Bash, Python).
- Strong grasp of ITIL principles and infrastructure governance.
- Excellent documentation and stakeholder communication skills.
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Preferred Qualifications:
- Bachelor's degree in IT, Engineering, or related field.
- CCNA or similar networking certification.
- Hands-on exposure to AI tooling and automation frameworks.
- Experience leading operational excellence across data centres or critical infrastructure.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
About TikTok:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We strive to create value for our communities and are committed to celebrating diverse voices and creating an inclusive space for our employees.
Why Join Us:
Join us in creating meaningful breakthroughs and embracing challenges in a rapidly growing tech company. We're committed to learning, innovating, and making an impact together.
