IT Solution Support Engineer

About the Role
As an IT Solution Support Engineer, you will support, maintain, and continuously improve mission-critical airport IT environments. You will help ensure the availability, performance, security, and lifecycle compliance of the platforms that enable business-critical airport operations worldwide.

What Will You Be Doing?
Your work will cover Linux and Windows servers, middleware, Oracle and SQL databases, virtualization, application hosting, system integrations, monitoring and automation tools, and High Level Controls software used to manage baggage handling processes. You will resolve complex technical incidents, execute lifecycle upgrades and security patching, maintain system interfaces, and contribute to improvements that strengthen resilience and operational stability. You will collaborate globally with engineering, cybersecurity, software development, service delivery, and customer teams.

Responsibilities

• Ensure the reliable operation, availability, performance, and capacity of mission-critical airport IT environments, including Linux and Windows servers, virtualization, databases, middleware, hosted applications, monitoring tools, and High Level Controls software.
• Analyze and resolve complex infrastructure, database, middleware, integration, and application incidents, perform root cause analysis, and implement preventive measures to improve system stability.
• Execute operating system, database, middleware, and application upgrades, security patching, vulnerability remediation, and lifecycle activities to keep systems secure and within vendor-supported versions.
• Monitor system health and support backup, recovery, and disaster recovery processes, while maintaining and troubleshooting interfaces between applications, databases, automation systems, and external customer systems.
• Develop and maintain scripts and automation solutions that improve operational efficiency and contribute to continuous service improvement initiatives.
• Act as a technical escalation point and work with project, engineering, cybersecurity, and service delivery teams during deployments and transitions, including international 24/7 support and occasional on-site airport activities.

What Do We Ask From You?

• A degree in Computer Science, Information Technology, Information Systems, or a related technical discipline, together with a strong affinity for enterprise IT infrastructure in business-critical environments.
• Foundational knowledge of Linux and Windows Server administration, plus experience or affinity with Oracle databases, SQL, Oracle PL/SQL, and database administration concepts.
• Understanding of middleware platforms, application hosting, system integrations, and networking fundamentals including TCP/IP, DNS, routing, firewalls, and load balancing.
• Experience with virtualization technologies such as VMware or Microsoft Hyper-V; familiarity with Nagios-based monitoring and observability platforms is beneficial.
• Affinity with cybersecurity, vulnerability management, and patch management; scripting or automation experience using Python, Shell scripting, or PowerShell is an advantage.
• Strong analytical, troubleshooting, communication, and problem-solving skills; a proactive and hands-on approach; professional English; ability to work in an international environment; and willingness to join standby or on-call support and travel internationally when required.

About the Team
You will work within the Airports IT service environment and collaborate closely with engineering, cybersecurity, software development, project, service delivery, operational support, and customer teams across the globe. Together, these teams maintain and continuously improve the IT platforms that support airport baggage handling operations.

What We Offer
In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international, and professional working environment with a lot of scope for personal development. By joining our profitable and growing company, you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of €4,347.99 to €5,900.85 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary, you'll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300/calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym, physiotherapists, and occupational therapists.
• Academy and training facilities to boost your skills.
• A variety of Network communities and initiatives.
• A great company restaurant and coffee bar with barista.

Diversity & Inclusion
We are an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Background Screening
For this position, it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications, or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.