IT Solution Support Engineer

About the Role
As an IT Solution Support Engineer, you will support, maintain, and continuously improve mission-critical airport IT environments. Your role is vital in ensuring the availability, performance, security, and lifecycle compliance of platforms that enable business-critical airport operations globally.

What Will You Be Doing?
Your responsibilities will involve managing Linux and Windows servers, middleware, Oracle and SQL databases, virtualization, application hosting, system integrations, monitoring and automation tools, and High Level Controls software used for managing baggage handling processes. You will tackle complex technical incidents, perform lifecycle upgrades and security patching, maintain system interfaces, and contribute towards enhancements that strengthen resilience and operational stability. Collaboration with global teams including engineering, cybersecurity, software development, service delivery, and customer support will be key.

Responsibilities

• Ensure reliable operation, availability, performance, and capacity of mission-critical airport IT environments.
• Analyze and resolve complex infrastructure, database, middleware, integration, and application incidents; perform root cause analysis and implement preventive measures.
• Execute operating system, database, middleware, and application upgrades, along with security patching, vulnerability remediation, and lifecycle activities.
• Monitor system health, support backup and recovery, disaster recovery processes, and troubleshoot interfaces between multiple systems.
• Develop and maintain scripts and automation solutions to enhance operational efficiency.
• Act as a technical escalation point, collaborating with project, engineering, cybersecurity, and service teams during deployments and transitions, including international 24/7 support and on-site airport activities when necessary.

What Do We Ask from You?

• A degree in Computer Science, Information Technology, Information Systems, or a related technical discipline; a strong affinity for enterprise IT infrastructure in business-critical environments.
• Foundational knowledge of Linux and Windows Server administration, alongside experience or affinity with Oracle databases, SQL, and database administration concepts.
• Understanding of middleware platforms, application hosting, system integrations, and fundamental networking knowledge including TCP/IP, DNS, routing, firewalls, and load balancing.
• Experience with virtualization technologies such as VMware or Microsoft Hyper-V; familiarity with Nagios-based monitoring platforms is advantageous.
• Affinity with cybersecurity, vulnerability management, and patch management; scripting or automation experience using Python, Shell scripting, or PowerShell is preferred.
• Strong analytical, troubleshooting, communication, and problem-solving skills; a proactive and hands-on approach; professional English proficiency; ability to work in an international setting; and willingness to be on standby or on-call, including travel when required.

About the Team
You will be part of the Airports IT service environment, working closely with engineering, cybersecurity, software development, project management, service delivery, operational support, and customer teams around the world. This collaboration is essential for maintaining and continuously improving the IT platforms supporting airport baggage handling operations.

What We Offer
You will have the opportunity to significantly contribute to industry-leading projects within an informal, international, and professional working environment that promotes personal development.

• Competitive salary range: €4,936.73 to €6,699.85 gross per month (excluding 8% holiday allowance); potential for growth beyond this scale based on performance.
• 40 vacation days (20 statutory days plus a flexible budget worth 20 days).
• Flexible working hours and a hybrid workplace model (40% remote, 60% in-office).
• Health & Wellbeing budget worth €300/calendar year.
• Commuting allowance with full reimbursement for public transport and a working from home allowance.
• Collective pension scheme and discounts on additional health insurance.
• On-site wellness initiatives including gym, physiotherapists, and occupational therapists.
• Access to the company Academy and various training facilities for skill enhancement.
• Engagement in the company Network communities and initiatives.
• Quality on-site dining options including a company restaurant and coffee bar with barista service.

Diversity & Inclusion
We are an equal opportunity/affirmative action employer and welcome qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Background Screening
A background screening may be required for this position, which can include checks such as verification of identity, qualifications, criminal background, or sanctions list checks, in accordance with applicable laws and our internal policies. Candidates will be informed about the process and their rights before any screening begins.