The company partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. The company was a pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—enabling organizations to grow, build competitive advantage, and drive bottom-line impact through a blend of digital and human capabilities.
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As an IT Specialist, you will play a key role in maintaining reliable internal IT operations while contributing to modernization initiatives. This role combines hands-on infrastructure support with a strong service mindset and a forward-looking technology perspective.
Key Responsibilities:
- Provide high-level customer service through on-site technology support across various platforms (PC, Mac, iOS, Android).
- Support the company user community with tailored technology solutions on-site, at client locations, and during special events.
- Manage the lifecycle of laptops, mobile devices, and endpoint equipment.
- Support and operate Microsoft 365, Azure AD, Intune, and related cloud services.
- Provide first-line support for LAN, Wi-Fi, and mobile networking issues.
- Maintain and improve meeting room AV and video conferencing systems.
- Manage incidents and service requests using tools like ServiceNow and analyze ticket data to identify improvement opportunities.
- Collaborate with regional and global IT teams on infrastructure and security initiatives.
- Contribute to infrastructure improvements with a cloud-first mindset and enhance operational efficiency through scripting and automation.
What You'll Bring:
Essential:
- Broad experience in PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration.
- Strong troubleshooting skills in Windows and/or macOS environments.
- Foundational knowledge of LAN and TCP/IP networking.
- Experience with Microsoft 365 environments and endpoint management tools (Intune, SCCM, etc.).
- Proactive mindset with strong ownership and a growth orientation.
- Experience in working with teams and ticketing systems for incident management.
Desirable:
- Basic knowledge of Azure or cloud infrastructure concepts.
- Understanding of identity management and security fundamentals.
- Scripting or automation experience (PowerShell or similar).
- ITIL Foundation certification (or willingness to obtain).
Key Skills:
- Strong service-oriented mindset toward internal users.
- Ability to balance infrastructure stability with user experience.
- Methodical troubleshooting skills under pressure.
- Clear communication of technical concepts to non-technical stakeholders.
- Initiative to continuously learn new technologies.
- Professionalism, discretion, and attention to detail.
- Excellent oral and written English communication skills, ability to connect with both technical and non-technical business users.
Work Conditions: On-site, Full-time
The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law.
