About the Role
In this position, you will be responsible for installing, configuring, managing, maintaining, testing, evaluating, and repairing computer networks and workstations. You will support server systems, hardware/software, user accounts, and computer/telephone rooms, while also training users in the proper use and security of all systems. Your role involves troubleshooting and resolving technical problems related to computer hardware/software, LAN/WAN, and the internet. Additionally, you will respond to program error messages, provide network communications support, and offer technical guidance, referring major problems to vendors or technicians as needed.
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Responsibilities
- Analyze, recommend, and implement process improvements.
- Consult with team members to assess, analyze, and resolve computing needs and system requirements.
- Inspect, test, and diagnose computer equipment and systems.
- Plan and coordinate the installation, movement, addition, change, and enhancement of IT-related equipment.
- Plan, coordinate, and implement network security measures.
- Provide end-user support for all applications.
- Manage disk space for the entire network.
- Maintain an accurate inventory of all technological devices.
- Ensure backup tapes are securely locked in a fireproof safe.
- Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
- Maintain confidentiality of proprietary information and protect company assets.
- Address guests' service needs and assist other employees as necessary.
- Communicate clearly and professionally; answer telephones with appropriate etiquette.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with colleagues to support team goals.
- Ensure adherence to quality expectations and identify ways to enhance organizational efficiency, safety, and cost savings.
- Perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds.
- Stand, sit, or walk for extended periods and navigate stairs or ramps as needed.
- Enter and locate information using computer systems and Point of Sale (POS) systems.
- Complete other reasonable job duties as requested by supervisors.
Preferred Qualifications
- Education: Technical, Trade, or Vocational School Degree.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Benefits and Work Environment
- A commitment to diversity and equal opportunity; we actively foster an inclusive environment where unique backgrounds are valued.
- A culture that encourages exploration and adventure; our team seeks to provide guests with memorable experiences.
- Opportunities to learn and grow within a global team, enhancing your career and personal development.
