IT Supervisor

About the Role
This position is focused on providing timely IT support to guests and departments within the hotel, with an emphasis on areas interacting with guests. The role requires strong knowledge of various systems and proactive management of IT services to ensure a seamless experience.

Job Responsibilities

• Maintain familiarity with systems including Opera, Micros, Windows Server (2003 and 2008), and Windows client operating systems.
• Manage systems and networks effectively.
• Troubleshoot IT-related matters for in-house guests and ensure services maintain 100% availability.
• Coordinate and manage IT projects, ensuring timely completion and oversight of project work.
• Document project progress comprehensively.
• Contribute to cost-saving and revenue-generating strategies through effective IT use.
• Implement and manage best practices for Information Technology and telecommunications to optimize its use within the business.
• Communicate, implement, and measure IT standards and practices within the operations.
• Support the preparation of contingency plans and coordinate regular testing of these plans.
• Address all IT-related issues across the company.
• Supervise and support the IT Butler team.

Qualifications

• Sound knowledge of computer systems including Opera, MICROS, and MS Office applications.
• Strong project management skills.
• Pleasant personality with a neat appearance.
• Initiative and proactivity in tasks with minimal supervision.
• Excellent oral and written fluency in English.
• Effective team player.

Additional Information

• Possess strong organizational skills and the ability to engage effectively with residents.
• Capability to manage a multi-cultural workforce.
• Excellent leadership and communication skills.
• Exhibit high levels of integrity and dedication towards continuous improvement.
• Flexible management style to adapt to a changing work environment.
• Comprehensive knowledge of Front Office Operations is advantageous.
• Self-starter qualities and ability to coach and mentor team members.
• Preferred knowledge of Opera Property Management System.

Job Category: Information Technology
Job Type: Permanent
Job Schedule: Full-Time