About the Role
You will troubleshoot and resolve technical problems or issues related to computer software and systems, providing technical guidance and recommendations to address business challenges. Your responsibilities will include analyzing, recommending, and implementing process improvements, as well as activating controls on computers and peripheral equipment to ensure proper integration and operation. You will also manage, maintain, and modify application programs and user accounts while keeping comprehensive records of daily data communication transactions, issues, and remedial actions taken. Additionally, you will train users in the proper use of hardware and software and coordinate the planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support. Consulting with and advising colleagues on administrative policies, technical problems, priorities, and methods related to telecommunications will also be a key part of the role.
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Responsibilities
- Assist management with hiring, training, scheduling, evaluating, and motivating employees.
- Serve as a role model and primary contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships to support team goals.
- Listen and respond appropriately to employee concerns.
- Ensure compliance with company policies and procedures, protecting company assets.
- Communicate in a clear and professional manner.
- Adhere to quality expectations and standards, identifying areas for organizational efficiency, productivity, quality, safety, and cost savings.
- Verify information visually and utilize computers/Point of Sale (POS) systems for data entry and retrieval.
- Handle and move objects weighing up to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: Technical, Trade, or Vocational School Degree.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: None required.
- License or Certification: None required.
Commitment to Diversity
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates, and we are committed to non-discrimination on any protected basis, including disability and veteran status.
