About the Role / About the Job
Join a dynamic team where you can embody and convey the brand mindset through values of commitment, adaptability, and creativity. You will oversee the daily operations and maintenance of the hotel’s IT systems, hardware, software, and network infrastructure, ensuring that every gesture, smile, and action contributes to providing a positive and memorable impact for customers and colleagues.
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Key Responsibilities
- Oversee the daily operation and maintenance of the hotel’s IT systems, hardware, software, and network infrastructure.
- Provide technical support to hotel colleagues and management.
- Ensure smooth operation of hotel systems, including PMS, POS, IPTV, Wi-Fi, telephony, CCTV, and access control systems.
- Monitor system performance and troubleshoot hardware, software, and network-related issues in a timely manner.
- Coordinate with external vendors and service providers for system installations, upgrades, and maintenance.
- Maintain user accounts, permissions, and data security in accordance with company policies.
- Perform regular system backups and support disaster recovery procedures.
- Assist in implementing new technologies and IT projects to improve operational efficiency.
- Maintain accurate IT inventory records and manage IT assets.
- Train employees on the effective use of hotel technology systems and applications.
- Ensure compliance with cybersecurity standards and data protection requirements.
Qualifications
- Minimum 2 years of IT experience, preferably within the hospitality industry with excellent communication skills.
- Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity principles.
- Experience with hotel systems such as Opera PMS, Micros POS, IPTV, CCTV, and access control is preferred.
- Strong troubleshooting, communication, and organizational skills.
- Relevant IT certifications (Microsoft, Cisco, CompTIA) are an advantage.
Additional Information
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why Work Here?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that your work brings purpose to your life, allowing you to explore limitless possibilities.
Job Details
- Job Category: Information Technology
- Job Type: Permanent
- Job Schedule: Full-Time
Do what you love, care for the world, dare to challenge the status quo!
