About the Role
Reliable hardware and seamless software are at the heart of every day-to-day experience. To deliver a truly first-class service, an IT Supervisor is sought to install new systems, boost security, and set exceptional standards. This role ensures that teams have all the tools and resources they need to make a difference right at their fingertips.
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Day-to-Day Responsibilities
Every day is different, but you’ll mostly be:
- Acting as the primary contact for servicing computer hardware, ensuring systems are installed properly and working efficiently, while regularly reporting back to the General Manager, Director of Finance and Business Support, and Area IT Leader.
- Keeping up to date with all approved systems and technology – from LAN to POS.
- Maintaining hardware and software performance, adhering to digital and physical security standards, and evaluating vendor proposals.
- Passing on expertise to the hotel team by running knowledge sharing and training sessions.
- Safeguarding the IT infrastructure against cyber threats.
Requirements
- Diploma or Vocational Certificate in Computer Science, IT, or a related field.
- 4 years of related experience with computer setup and troubleshooting.
- Working knowledge of networks, operating systems, and databases.
- Strong analytical and problem-solving skills.
- Knowledge of PCI DSS (Payment Card Industry Data Security Standards).
- Excellent communication skills.
- A team player who is proactive, responsible, hardworking, and able to work under pressure.
What You Can Expect
The organization offers everything needed to succeed, including:
- A competitive salary that rewards hard work.
- A wide range of benefits designed to help live your best work life, including a full uniform, impressive room discounts, and exceptional training opportunities.
Inclusivity and Wellbeing
The mission is to welcome everyone and create inclusive teams that celebrate differences and encourage colleagues to bring their whole selves to work. Equal employment opportunities are provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. A culture of trust, support, and acceptance is promoted, welcoming diverse backgrounds, experiences, and perspectives.
Every team member is given the room to belong, grow, and make a difference in a collaborative environment. There is a commitment to supporting well-being in health, lifestyle, and workplace through the myWellbeing framework.
Join us to become part of an ever-growing global family.
