About the Role
As an IT Supervisor in our Hotels team, you will play a pivotal role in enhancing guest experiences and streamlining operations through the design, implementation, and maintenance of robust IT systems. Your efforts will ensure that every guest enjoys a memorable stay, as you spread the light and warmth of hospitality across multiple sites.
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Responsibilities
Here’s what you’ll do during a typical day:
- Support IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.
- Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.
- Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
- Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Technology Network standards and certification requirements, including managing shared technology resources and backup procedures.
- Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption.
- Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
- Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
Qualifications
At the company, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Diploma in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
- Strong knowledge of hospitality systems and IT best practices.
- Leadership and project management skills.
- Experience with network administration, cybersecurity, and cloud solutions.
- Excellent troubleshooting and communication abilities.
Benefits
Join an award-winning workplace culture where we not only deliver exceptional guest experiences but also create an exceptional workplace for our Team Members. As a global leader in hospitality, the company is committed to providing the best stay for every guest while supporting your journey every step of the way. With our suite of world-class brands and a company-wide commitment to your career, we encourage you to explore why the company is more than just a workplace—it's a great place to build your career.
