About the Role
We are currently seeking IT Support for our operations in Qatar. This position will involve providing technical assistance and support for various IT-related issues to ensure smooth operations across the organization.
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Responsibilities
- Provide help desk support for IT-related issues, resolving technical problems in a timely manner.
- Administer and support Microsoft 365 environments and ensure optimal performance.
- Manage and maintain Active Directory and Microsoft Intune for user access and device management.
- Troubleshoot and support Windows 11, including administration and user support.
- Handle endpoint patching and updates to maintain system security and performance.
- Manage network and Wi-Fi troubleshooting, ensuring connectivity issues are resolved efficiently.
- Oversee printer management systems and ensure all devices are operational.
- Monitor backup systems and assist in recovery when necessary.
- Maintain IT asset management processes to track technology resources.
- Document issues accordingly and maintain records for future reference.
Required Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Experience supporting Microsoft 365 environments.
- Knowledge of Active Directory and Microsoft Intune.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
- Experience with Windows 11 administration and troubleshooting.
Technical Skills
- Microsoft 365 Administration
- Microsoft Intune (MDM/MAM)
- Active Directory Users & Computers
- Azure Entra ID (Azure AD)
- Windows 11 Support
- Endpoint Patching & Updates
- Microsoft Exchange Online
- Network and Wi-Fi Troubleshooting
- Printer Management Systems
- Backup Monitoring and Recovery
- User Access Management
- Computer Account Management
- IT Asset Management
Language Requirements
- Fluent in Arabic and English (spoken and written).
Preferred Skills
- Knowledge of Microsoft Defender and security best practices.
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
- Experience with access control systems and card management solutions.
- Familiarity with ticketing systems and SLA-driven support environments.
Key Competencies
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Experience Level
Mid-Level (4-6 years)
Languages
Arabic & English (Mandatory)
Joining Time Frame
Immediate.
