About the Role:
In a world of possibilities, the company is looking for an exceptionally talented IT Support Analyst to join our team in Doha, Qatar. In this role, you will provide onsite IT support for the Qatar region and work with exceptional people in a culture that values growth and innovation.
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What You'll Be Doing:
- Provides onsite and remote IT technical support to end users of the company personal computers, workstations, and related software and hardware.
- Support end user IT questions and troubleshoots standard IT issues, questions, problems, and failures with the company hardware, software, peripherals, or workstations, remotely via telephone, email or Instant Messenger.
- Recognizes, categorizes, and isolates end user questions, issues, and problems; either resolves the situation or refers it to more senior Service Desk staff or to other the company IT groups.
- Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software, and associated hardware, as well as the company standard workstation configurations.
- Follows the company policies, procedures, and standards in responding to end user requests and providing end user support.
- Documents and reports all service requests and their outcome, following standard the company procedures and practices.
- Provides Service Desk on-call support for non-business hours (Weekends and Holidays).
- Performs other responsibilities associated with this position that may be appropriate.
What Required Skills You'll Bring:
- Bachelor or Diploma in Computer Science or related field with a minimum of 5+ years of related work experience providing support to end users or working in an IT support role.
- Ability to identify, analyze, and resolve technical issues, questions, and problems with hardware and software configurations.
- A good knowledge of Microsoft operating system, Office 365, Antivirus, latest AI tools, and troubleshooting tools and applications, as well as a very good knowledge of personal computer technology, including a variety of computer models, Windows, Mac, printers, MDM devices, and peripherals.
- Written and oral communication skills in English are a must for this position (Arabic will be an added advantage), including the ability to speak well in basic professional situations and present technical data in a logical manner that is easy to understand.
- Ability to write moderately complex documents (may include emails, procedures, presentations). Communicates with a wide variety of individuals (employees and managers) throughout and outside of the organization (i.e., clients, vendors).
What Desired Skills You'll Bring:
- Microsoft Certified Professional (O365) CompTIA A+ required (similar A+ Hardware training).
- Copilot & AI tools knowledge.
- ITIL Certification desired.
Benefits and Additional Information:
The company equally employs representation at all job levels regardless of race, color, religion, sex (including pregnancy), national origin, age, disability, or genetic information. We invest in our employee's wellbeing and provide endless growth opportunities. Join the quest at the company and aim for the stars!
