- Location: Bahrain-Kingdom of Bahrain-Manama
- Employment Type: Full-time
- Duration: Permanent
- Shift: Mixed Shift
Role Purpose:
To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs). To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region. Supporting hardware and software inside DHL Bahrain organization
Your Tasks:
- Provide hardware and software support to users of desktop PC equipment.
- Escalate issues as necessary to System Administrators.
- Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
- Maintain the update asset inventory system.
- Ensure the functionality and accessibility of all peripherals (such as scanners, desktop and printers) plus handheld units.
- Monitor day-to-day all aspects of the system security as per DHL IS security Standards.
- Roll out Hubs & Gateways applications (SCL, IAS, CIA, DCE, ACA) and migrate from potential local solutions.
- Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.
- Support business growth by providing market-leading IS tools, process while reducing unit costs.
- Ensure all IT-related systems & peripherals are implemented with the minimum disruption to the business.
- Ensure that all IT services are delivered according to Service Level Agreements with the business managers.
- Ensure that Hub’s & Gateways comply with the Security standards as described in the Information Asset Security Standards.
- Review technological advances in the industry with the purpose to be able to provide the company the most cost-effective solution and the customer a premium service to enhance DHL’s position in the marketplace.
- Support need to cover 365/24/7. Telephone night support 365/24/7.
Your Profile:
- Degree in Computer Science or equivalent to it.
- Minimum 2 years’ experience in a support position
- DHL product/services knowledge
- Written & spoken communication skills
- Communications skills
- Ability to apply principles of persuasion and/or influence over others in a supervisory capacity.
- Exercising judgment in determining time, place and/or sequence of operations.
- Customer Orientation
- Fluent in Written and spoken English. Arabic speaking or other languages an advantage.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!
