IT Support Associate

About the Job:
As an IT Support Associate, you will support the operations team in resolving technical problems within Amazon operations facilities across a defined geographical area, engaging in a variety of technical disciplines. You will be encouraged to participate in career development opportunities.

Key Responsibilities:

• Allocate, maintain, and troubleshoot IT equipment used in Amazon operations facilities.
• Manage support requests and procedures across the network.
• Assist in training new hires.
• Engage in continuous learning of new technologies.
• Support customers from multiple buildings, as well as remote customers.
• Move up to 49 lbs and stand/walk for shifts lasting up to 12 hours.
• Travel within your local or regional area to provide support.

Basic Qualifications:

• 1+ years of support experience in a corporate setting with Windows, Mac, or Linux operating systems.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.

Preferred Qualifications:

• Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
• Experience in a dynamic environment with a high degree of customer service.

Work Conditions:
Full-time position located in Jiddah, Makkah, Saudi Arabia. Our inclusive culture empowers all employees to deliver the best results for our customers. If you require any workplace accommodations during the application and hiring process, including interview or onboarding support, please visit the provided link for more information.