IT Support - Core Banking

We are currently looking for IT Support - Core Banking for our UAE operations with the following terms & conditions.

Location
Dubai, United Arab Emirates

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3-5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.
• Knowledge of banking systems such as FCUBS, T24, Way4, DCMS, and UAECB Applications.
• Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.
• Strong troubleshooting, incident management, and vendor coordination skills.
• Good communication, documentation, and reporting abilities.

Key Responsibilities

• Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.
• Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests.
• Coordinate with internal teams, vendors, and service providers during critical incidents to minimize service disruption and ensure business continuity.
• Perform routine server health checks, system monitoring, and patch management activities.
• Support Active Directory, Microsoft 365, Azure, Intune, and Windows environments.
• Manage user accounts, access requests, and application support activities.
• Provide Level 1 & 2 support for end users, desktops, laptops, printers, and peripherals.
• Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.
• Install, configure, upgrade, and troubleshoot routers, switches, and network devices.
• Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.
• Maintain and manage IT asset inventory, including tracking, deployment, replacement, and disposal of IT equipment.

Terms and Conditions

• Joining time frame: Immediate