About the Role
We are currently looking for IT Support for our Qatar operations. This role is essential for delivering exceptional IT assistance and support, ensuring that all systems operate effectively and efficiently for users.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Provide IT Help Desk, Service Desk, or Desktop Support to users.
- Support Microsoft 365 environments and manage user accounts in Active Directory and Microsoft Intune.
- Administrate and troubleshoot Windows 11 environments effectively.
- Manage endpoint patching and updates, ensuring systems are secure and up to date.
- Monitor backup systems and facilitate recovery processes as needed.
- Handle network and Wi-Fi troubleshooting, ensuring connectivity and performance.
- Manage printer systems and oversee user access management and IT asset management.
- Maintain strong documentation and organizational protocols for all support activities.
Required Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Experience supporting Microsoft 365 environments.
- Knowledge of Active Directory and Microsoft Intune.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
- Experience with Windows 11 administration and troubleshooting.
Technical Skills
- Microsoft 365 Administration
- Microsoft Intune (MDM/MAM)
- Active Directory Users & Computers
- Azure Entra ID (Azure AD)
- Windows 11 Support
- Endpoint Patching & Updates
- Microsoft Exchange Online
- Network and Wi-Fi Troubleshooting
- Printer Management Systems
- Backup Monitoring and Recovery
- User Access Management
- Computer Account Management
- IT Asset Management
Language Requirements
- Fluent in Arabic and English (spoken and written).
Preferred Skills
- Knowledge of Microsoft Defender and security best practices.
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
- Experience with access control systems and card management solutions.
- Experience with ticketing systems and SLA-driven support environments.
Key Competencies
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Experience Level
Languages
- Arabic & English (Mandatory)
Joining Time Frame
