IT Support

About the Role

In this position, you will be responsible for providing first-line support for basic hardware and software issues. You will assist with the installation and configuration of laptops, desktops, and mobile devices, ensuring that all systems are prepared for onboarding new employees by setting up devices, accounts, and access permissions. Your role will involve troubleshooting common issues related to Windows OS, Office 365, email, and network connectivity, as well as logging and tracking IT service desk tickets to ensure timely follow-up.

Additionally, you will help maintain IT asset inventory and documentation, support meeting rooms and video conferencing setups, and escalate complex issues to senior IT staff when necessary. It is essential to follow IT policies, cybersecurity guidelines, and best practices throughout your work.

Key Responsibilities

• Provide first-line support for basic hardware and software issues.
• Assist with installation and configuration of laptops, desktops, and mobile devices.
• Support onboarding by preparing devices, accounts, and access permissions.
• Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
• Log and track IT service desk tickets, ensuring timely follow-up.
• Assist in maintaining IT asset inventory and documentation.
• Support meeting rooms and video conferencing setups.
• Escalate complex issues to senior IT staff when required.
• Follow IT policies, cybersecurity guidelines, and best practices.

Required Skills & Competencies

• Function / Department: Information Technology
• Job Location: Riyadh – Overhead
• Reports To: IT Manager
• Years of Experience: 0–1 year (Fresh Graduate)
• Degree / Qualification: Bachelor’s degree in Information Technology, Computer Science, or a related field
• Basic knowledge of Windows OS, Office 365, and networking fundamentals.
• Strong communication and customer service skills.
• Eagerness to learn and develop technical skills.
• Ability to troubleshoot common IT issues.
• Good organizational and follow-up skills.
• Fluency in English; Arabic is an advantage.