IT Support Engineer

Capital.com is a leading trading platform that is ambitiously expanding globally. Our award-winning products are recognized for cutting-edge technology and a seamless client experience. We are looking for an IT Support Engineer to join our dynamic team. This role is crucial for managing user requests and maintaining our IT infrastructure, playing a key part in ensuring smooth technical operations.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Full-time, Hybrid with flexible working hours

Responsibilities:

• Receive and handle user requests related to IT support
• Prepare user equipment and conduct diagnostics before repairs
• Create and update user instructions
• Grant access to internal services and applications
• Administer the corporate messenger and email system
• Maintain an inventory of IT assets
• Assist in device management

Requirements:

• Strong interpersonal skills
• Knowledge of PC hardware, software, and various operating systems
• Responsible and attentive to assigned tasks
• Practical experience in managing global corporate IT systems (e.g., Google Workspace, Mobile Device Management solutions)
• Excellent problem-solving skills
• Strong communication skills, both written and verbal
• Experience in a self-driven role within a technology-focused organization

Preferred Qualifications:

• Knowledge of networking concepts (LAN/WAN, DHCP, DNS)
• Understanding of ITIL
• Experience with Jira/Confluence
• Proficiency in Mobile Device Management (MDM) and identity providers like Okta

What You Get in Return:

• Medical insurance coverage
• Hybrid work environment
• Modern equipment
• Full annual performance assessment
• Death in service benefits
• Employee assistance and referral program
• Company matched contributory pension
• Workation policy
• Opportunity to work with a talented team in the digital assets movement

Join us at Capital.com and accelerate your career in a rapidly expanding company that values talent, initiative, and creativity!