IT Support Engineer - Arabic Speaker

We are seeking an experienced IT Support Engineer to provide day-to-day technical support to end users across desktops, laptops, mobile devices, business applications, hardware, peripherals, and IT services. The ideal candidate should have strong troubleshooting skills, good communication abilities, a customer-focused approach, and the ability to work independently in a fast-paced environment.

Work Conditions:

• On-site
• Full-time
• Immediate Joiners only

Key Responsibilities:

• Provide 1st and 2nd level IT support for desktops, laptops, mobile devices, printers, peripherals, and business applications.
• Troubleshoot issues related to Windows, macOS, Microsoft 365, network connectivity, software, and hardware.
• Install, configure, maintain, and support IT endpoint devices, printers, scanners, and meeting room equipment.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Administer Active Directory user accounts, security groups, and permissions.
• Log, track, update, and close incidents and service requests through the IT service management/ticketing system.
• Maintain accurate IT documentation, troubleshooting procedures, user guides, and asset records.
• Coordinate with external vendors for equipment repairs and technical escalations.
• Ensure incidents and service requests are resolved within agreed SLA/service levels.

Required Skills & Experience:

• 6+ years of relevant experience in IT Support, Service Desk, or Desktop Support roles.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of Windows 10/11, macOS, and Microsoft 365.
• Familiarity with Active Directory, remote support tools, and IT ticketing systems.
• Basic understanding of endpoint security and IT security best practices.
• Relevant certifications such as CompTIA A+/Network+, Microsoft 365 Fundamentals, or ITIL Foundation are advantages.

Language Requirements:

• Proficiency in Arabic is required.

Interested candidates are invited to share their CVs to: kajal.samiulla@the company

Job Location:
Al Ain, Abu Dhabi Emirate, United Arab Emirates.