About the Role
This position involves the installation, configuration, testing, maintenance, and decommissioning of IT hardware, software, cabling, and related equipment according to established standards and procedures. The role requires diagnosing and resolving hardware and software malfunctions to ensure the proper functionality of IT installations. Additionally, the candidate will provide first-line technical support to employees, addressing IT service requests and offering guidance on systems, applications, and services. Responsibilities include recording, monitoring, and tracking support requests, along with escalating complex technical issues to senior IT colleagues or appropriate support teams when necessary. The role also involves maintaining accurate IT asset and configuration management records, assisting in evaluating change requests, following approved installation procedures and health and safety guidelines, and coordinating with internal teams and external service providers to ensure effective IT support and service delivery.
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Key Responsibilities
- Install, configure, test, maintain, and decommission IT hardware, software, cabling, and related equipment in accordance with established standards and procedures.
- Diagnose and resolve hardware and software malfunctions, ensuring the proper functionality of IT installations.
- Provide first-line technical support to employees, responding to IT service requests and offering guidance on available systems, applications, and services.
- Record, monitor, and track support requests, including user details, reported issues, actions taken, and resolution feedback.
- Escalate complex technical issues to senior IT colleagues or the appropriate support teams in accordance with established procedures.
- Maintain accurate IT asset and configuration management records, documenting all hardware and software installations, removals, and changes.
- Assist in evaluating change requests and investigating technical problems related to hardware and software installations.
- Follow approved installation procedures, technical standards, and health and safety guidelines.
- Coordinate with internal teams, suppliers, and external service providers to ensure effective IT support and service delivery.
Qualifications & Experience
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in IT support or technical support roles.
- Professional certifications such as MCSA, MCSE, or ITIL are preferred.
- Good working knowledge of Windows 10, Microsoft Office 365, and IT support applications.
- Strong understanding of hardware and software installation, configuration, troubleshooting, and maintenance.
- Knowledge of IT asset management, configuration management, and IT service support procedures.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently, manage priorities, and collaborate effectively within a team.
- Fluency in English is essential.
Why Join Us?
- Be part of an established and reputable UAE business group.
- Work in a collaborative and professional environment.
- Gain exposure to diverse IT systems, technologies, and business operations.
- Benefit from opportunities for professional development and career growth.
- Contribute to supporting and enhancing technology operations across the organization.
