As the IT Support Engineer in our Riyadh office, you will play a key role in ensuring the smooth running of our business by providing day-to-day technical assistance to employees and resolving IT issues as they arise. You will support colleagues with hardware and software setup, troubleshooting, and basic networking, while helping to maintain an efficient and secure IT environment. This role is ideal for someone early in their IT career who is eager to grow and expand their expertise. This position is open to Saudi nationals only, in line with our commitment to local hiring and talent development in the Kingdom.
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Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
Responsibilities:
- Provide day-to-day technical support for employees in the Riyadh office and remote colleagues.
- Set up and maintain employee laptops, peripherals, and software tools.
- Assist with onboarding and offboarding of employees.
- Support video conferencing tools, printers, and office IT equipment.
- Help maintain the IT inventory (hardware and software).
- Escalate complex technical issues to senior IT staff when needed.
- Follow IT security and data protection guidelines.
- Document common issues and solutions to improve support efficiency.
Minimum Qualifications:
- 3-5 years of experience in an IT support or helpdesk role.
- Good knowledge of macOS troubleshooting and support.
- Familiarity with cloud productivity suites (Google Workspace preferred).
- Basic understanding of networking concepts (Wi-Fi, VPNs, etc.).
- Experience with MDM solutions (Jumpcloud, JAMF, Addigy, etc.) is a plus.
- Strong problem-solving skills and willingness to learn.
- Ability to provide clear communication and user-friendly support.
- Proficiency in English & Arabic.
Desired Qualifications:
- Degree or certificate in IT or a related field.
- Experience supporting collaboration tools such as Slack, Notion, or Jira.
- Exposure to IT service management best practices (ITIL awareness is a plus).
Why Join Us?
The company is committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent. We offer competitive salaries, private healthcare, flexible office hours, and meaningful equity stakes in the business to ensure long-term alignment. We pride ourselves on being an equal opportunity workplace and an affirmative action employer.
