As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep the company safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Location
Abu Dhabi
What You’ll Work On
Help Desk & Employee Support
- First-line IT support for a 70+ person team — hardware, software, and account issues
- On-site and remote support across macOS and Windows
- Maintain runbooks and self-service resources to reduce repeat requests
Onboarding
- Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
- Execute provisioning workflows and fulfill access requests per our access entitlement model
- Coordinate with HR and hiring managers on start dates and equipment needs
Offboarding
- Run offboarding on last days: disable accounts, revoke access, recover equipment
- Keep offboarding logs accurate and audit-ready for SOC 2
Access Requests
- Own the access request queue and fulfill approved requests within our 2-hour SLA
- Route Tier 2/3 requests to the right approvers and track to resolution
AV, Network & MENA Offices
- Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
- Help maintain office network infrastructure and troubleshoot connectivity issues
- Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics
You Might Be a Great Fit If You…
- Have 2+ years of IT support or helpdesk experience, ideally at a startup
- Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
- Have run onboarding and offboarding workflows and understand the security stakes
- Are organized and dependable — you juggle open requests without dropping the ball
- Communicate clearly with non-technical employees
- Work independently and surface issues proactively
Bonus points for:
- Google Workspace administration
- MDM experience (Jamf, Kandji)
- SOC 2 access control or IT audit exposure
- Basic scripting (Python, Bash)
Why Join Us
- Real ownership from day one — you’ll run IT operations, not just execute tickets
- Work at a company deploying AI to governments, hospitals, and critical industries
- Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role
- Competitive hourly compensation
