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As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations. The company IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements as well as some day-to-day support to meet our operations' present and future business needs.
Key Responsibilities
- Working as part of a busy support team, your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and written with senior management stakeholders at varying levels across multiple business entities.
- You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.
- You will also be running projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements.
- Managing the availability of all IT equipment and infrastructure through continuous improvement and continually looking to improve equipment efficiencies and cost reductions accordingly.
- Liaising with global Subject Matter Expert (SME) teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance with company standards.
- Undertake project management: Act as a single point of contact for projects, providing technical and management support/input to site and team projects/initiatives.
- Provide direction and support to IT Support Technicians regarding trouble tickets (issues) and action items (requests).
- Produce weekly reports covering metrics and work performed.
Work Conditions
- There is a requirement for occasional travel.
- You will be a key part of a multinational team, thrive in delivering high-quality results, and always be on the lookout for improvements.
- You will act as a point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
