About
To serve as the initial point of contact for troubleshooting servers, desktops, software, network, and monitoring service availability for our customers. Responsible for managing backups, antivirus, installation of Microsoft patches, user and mailbox creation, password reset, and supporting connectivity. Installation and troubleshooting of issues related to server operating systems.
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Location
Abu Dhabi, Abu Dhabi, United Arab Emirates
Requirements
- Excellent installation and troubleshooting knowledge of MS Windows 7, 8, 8.1, and 10 operating systems.
- Strong troubleshooting knowledge of Outlook & O365 suites, O365 Management Portal.
- Bachelor's degree (or equivalent) in Computer Science.
- Microsoft Certified System Engineer (MCSE) & CCNA is mandatory.
- Minimum of 5 years of Desktop and Server support experience.
Additional Information
- Respond and diagnose problems through discussion with users and supervisors.
- Work closely with the L2 team in managing the network, VMWare, and Hyper-V infrastructure.
- Monitor and manage the Azure Cloud Infrastructure and Microsoft 365 applications.
- Excellent customer service skills, including verbal and written communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
