IT Support Engineer

The company IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer, you will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements as well as provide day-to-day support to meet our operations' present and future business needs.

Key Responsibilities

• Implement and maintain IT infrastructure, while confidently interfacing both verbally and in writing with senior management stakeholders across multiple business entities.
• Provide a support service that ensures all IT equipment and infrastructure is running at optimal performance, meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Run projects across the site, implementing changes and/or additions to the technology infrastructure to support changing business and IT requirements.
• Manage the availability of IT equipment and infrastructure through continuous improvement and cost reduction initiatives.
• Liaise with global Subject Matter Expert (SME) teams to facilitate the installation and maintenance of networking and server infrastructure according to the company standards.
• Perform site audits on technical infrastructure to ensure adherence to the company IT and Health & Safety guidelines.
• Act as a point of contact for contractors and external suppliers, communicating technical issues effectively.
• Manage and support the updating and auditing of departmental documentation.
• Produce weekly reports covering metrics and work performed.
• Provide mentoring and training to technicians and other engineers and act as a technical contact for remote support teams.

Work Conditions

• The role includes opportunities for project involvement and innovation.
• Occasional travel may be required.