IT Support - Enterprise Monitoring (6-Month Contract, Immediate Joiner)

Location: Abu Dhabi
Contract Duration: 6 months (renewable/extendable based on project need)
Availability: Immediate joiners only

About the Role
The role focuses on supporting the installation, configuration, and monitoring of all IT applications, systems, and databases within a federal/government banking environment. You will be required to perform various tasks that ensure the integrity and availability of IT services.

Mandatory Requirements

• Fluent Arabic speaker (spoken and written)
• Available to join immediately (max 1 week)
• Prior hands-on experience working with a federal or government entity/client in the UAE (banks, government departments, LFIs, or similar regulated bodies)
• Bachelor's degree in Computer Science, IT, or Computer Engineering
• 0–2 years' experience in a similar Data Centre/IT Support role

Core Responsibilities

• Perform daily system monitoring — verify hardware, server resources, systems and key process integrity; review uptime; confirm completion of scheduled jobs (backups, DR replication)
• Perform daily backup operations — ensure file systems and data are backed up correctly, recovery media created, media recycled
• Provide Level-1 support across teams and entities — investigate and troubleshoot issues
• Monitor performance and capacity of IT systems, applications, and datacenter components
• Conduct core banking end-of-day activities and execute relevant reports
• Respond to IT, datacenter, and DB alerts and hardware malfunctions
• Track, document, and compile incident reports

Technical Competencies

• Server systems: Rack Mountable / Blade Servers / Converged Systems
• Storage: SAN / NAS / backup & archive
• OS: Windows, Linux, AIX
• Security equipment: biometric access, CCTV compliance
• Virtualization: VMware, Hyper-V, OpenShift
• Understanding of on-prem and cloud infrastructure architecture

Other Requirements

• Good written and verbal communication in English
• Ability to work flexible hours