About the Role / About the Job
We are currently looking for an IT Support / Help Desk / Desktop Support Engineer for our Qatar operations. This role requires providing critical support to our users and maintaining the integrity of our IT environment.
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Responsibilities
- Provide IT help desk support to resolve technical issues for end-users.
- Administer Microsoft 365 environments, including user setup and management.
- Manage and support Active Directory and Microsoft Intune services.
- Troubleshoot and resolve issues related to Windows 11 operating systems.
- Conduct basic network troubleshooting, including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi problems.
- Manage endpoint patching and updates to ensure systems are secure and up-to-date.
- Oversee Microsoft Exchange Online, printer management systems, and backup monitoring.
- Handle user access management and computer account management tasks.
- Support IT asset management initiatives.
Required Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- A minimum of 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Experience in supporting Microsoft 365 environments.
- Knowledge of Active Directory and Microsoft Intune.
- Basic understanding of networking concepts.
- Proficiency in Windows 11 administration and troubleshooting.
Technical Skills
- Microsoft 365 Administration
- Microsoft Intune (MDM/MAM)
- Active Directory Users & Computers
- Azure Entra ID (Azure AD)
- Windows 11 Support
- Endpoint Patching & Updates
- Microsoft Exchange Online
- Network and Wi-Fi Troubleshooting
- Printer Management Systems
- Backup Monitoring and Recovery
- User Access Management
- Computer Account Management
- IT Asset Management
Language Requirements
- Fluent in Arabic and English (spoken and written).
Preferred Skills
- Knowledge of Microsoft Defender and security best practices.
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
- Experience with access control systems and card management solutions.
- Experience in ticketing systems and SLA-driven support environments.
Key Competencies
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests effectively.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Experience Level: Mid-Level (4-6 years)
Languages: Arabic & English (Mandatory)
Joining Time Frame: Immediate
