IT Support / Help Desk / Desktop Support Engineer

About the Role
We are currently looking for an IT Support / Help Desk / Desktop Support Engineer for our operations in Qatar. This position is ideal for someone with a robust technical background and a commitment to providing exceptional customer service in IT support environments.

Responsibilities

• Provide first-line IT support for hardware and software issues.
• Assist users in the Microsoft 365 environment, ensuring smooth operation.
• Manage user accounts and permissions through Active Directory and Microsoft Intune.
• Troubleshoot networking issues including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
• Administer and troubleshoot Windows 11 operating systems.
• Monitor and manage endpoint patching and updates for compliance and security.
• Oversee Microsoft Exchange Online email support and management.
• Provide printer management and backup monitoring services.
• Maintain IT asset management and perform user access management.
• Document procedures and maintain accurate records of support requests.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• Minimum of 4 years experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Experience with Microsoft 365 environments and administration.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
• Proven experience with Windows 11 administration and troubleshooting.

Technical Skills

• Proficient in Microsoft 365 Administration.
• Knowledgeable in Microsoft Intune (MDM/MAM).
• Familiar with Active Directory Users & Computers and Azure Entra ID (Azure AD).
• Skilled in Windows 11 Support and Endpoint Patching & Updates.
• Competent in Network and Wi-Fi Troubleshooting.
• Understanding of Printer Management Systems.
• Experienced in Backup Monitoring and Recovery.
• Capable of User Access Management and Computer Account Management.
• Familiar with IT Asset Management.

Language Requirements

• Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.
• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator or equivalent.
• Experience with access control systems and card management solutions.
• Familiarity with ticketing systems and SLA-driven support environments.

Key Competencies

• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.

Experience Level

• Mid-Level (4-6 years)

Joining Time Frame

• Immediate.