About the Role
We are currently looking for an IT Support / Help Desk / Desktop Support Engineer for our operations in Qatar. This position is ideal for someone with a robust technical background and a commitment to providing exceptional customer service in IT support environments.
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Responsibilities
- Provide first-line IT support for hardware and software issues.
- Assist users in the Microsoft 365 environment, ensuring smooth operation.
- Manage user accounts and permissions through Active Directory and Microsoft Intune.
- Troubleshoot networking issues including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
- Administer and troubleshoot Windows 11 operating systems.
- Monitor and manage endpoint patching and updates for compliance and security.
- Oversee Microsoft Exchange Online email support and management.
- Provide printer management and backup monitoring services.
- Maintain IT asset management and perform user access management.
- Document procedures and maintain accurate records of support requests.
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
- Minimum of 4 years experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Experience with Microsoft 365 environments and administration.
- Knowledge of Active Directory and Microsoft Intune.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
- Proven experience with Windows 11 administration and troubleshooting.
Technical Skills
- Proficient in Microsoft 365 Administration.
- Knowledgeable in Microsoft Intune (MDM/MAM).
- Familiar with Active Directory Users & Computers and Azure Entra ID (Azure AD).
- Skilled in Windows 11 Support and Endpoint Patching & Updates.
- Competent in Network and Wi-Fi Troubleshooting.
- Understanding of Printer Management Systems.
- Experienced in Backup Monitoring and Recovery.
- Capable of User Access Management and Computer Account Management.
- Familiar with IT Asset Management.
Language Requirements
- Fluent in Arabic and English (spoken and written).
Preferred Skills
- Knowledge of Microsoft Defender and security best practices.
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
- Experience with access control systems and card management solutions.
- Familiarity with ticketing systems and SLA-driven support environments.
Key Competencies
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Experience Level
Joining Time Frame
