About the job
Beckman Coulter Diagnostics is seeking a qualified IT Support Specialist who will be responsible for installing, configuring, deploying, and maintaining PC hardware and Microsoft operating systems. The role includes providing phone, email, and hands-on support to associates, maintaining records of incidents and requests in ticketing systems, and troubleshooting issues related to computer systems, network, printers, telephony, and peripheral equipment.
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Key Responsibilities:
- Install, configure, deploy, and maintain PC hardware and software.
- Provide support via phone, email, and in-person as needed at various sites.
- Maintain incident and request records in ticketing systems.
- Troubleshoot incidents with hardware, software, messaging, network, and peripheral devices.
- Collaborate with infrastructure support teams and external contractors for server and network hardware deployments.
- Maintain asset inventory of computers and communication lines.
- Provide support for O365 platform services such as SharePoint, OneDrive, and Power BI.
- Participate in local, regional, and global projects, occasionally leading them.
- Act as a liaison between local business representatives and the IT organization, translating business needs into IT project offerings.
- Contribute to the development of corporate and site-specific IT policies and standards.
- Manage local backup processes for server data.
- Assist in formulating IT budgets and coordinating procurement of hardware.
- Oversee vendor and contract management.
- Create reports of local IT activities and projects to present to leadership.
Job Requirements:
- Bachelor’s degree in Computer Science or Computer Engineering.
- Minimum of 5 years of experience in onsite IT support within an enterprise environment.
- Experience with IT ticketing systems is essential.
- Familiarity with server and networking is a plus.
- Fluency in English is required.
Join Beckman Coulter Diagnostics, a global leader in advanced diagnostics, where innovation and collaboration drive our mission to improve healthcare through smarter, faster diagnostic solutions. We are committed to reimagining healthcare, one diagnosis at a time, and value diversity within our workforce. We invite you to contribute to our mission alongside our team of over 11,000 employees worldwide.
