IT Support & Infrastructure Specialist

About the Role
The IT Support and Infrastructure Specialist is responsible for designing, building, maintaining, and continuously improving IT infrastructure across the company, its business units, and company Services clients. This role ensures reliable, secure, and scalable technology operations while operating with a strong sense of ownership. The specialist applies independent technical judgment to evaluate IT decisions, resolve challenges, maintain comprehensive system documentation, and strengthen infrastructure resilience, security, and operational efficiency as the business grows.

Key Responsibilities

Infrastructure Design & Build

• Design and build servers, networks, VPN, identity, and access for company and business unit environments.
• Set and maintain the company build standard for new environments.
• Build infrastructure that can be reproduced from documentation and code.
• Document all systems built to a handover-ready standard.

Entity Separation & Client Environments

• Deliver the entity separation program across Google Workspace, Slack, domains, and VPN.
• Build a separate VPN per entity, with one-way company visibility into business units.
• Build separate IT environments for company Services clients to agree on specification and timeline.
• Log client work in Clockify against tier deliverables and billable hours.

Automation & Improvement

• Own the company IT improvement backlog, prioritized by risk and cost.
• Review the backlog monthly with the IT Lead and company COO.
• Automate repeated tasks using scripts, n8n workflows, and configuration management.
• Resolve the root causes of recurring tickets.

Reliability & Operations

• Own patching, capacity, and monitoring for assigned systems on the Proxmox and Docker environment.
• Run quarterly backup restore tests and document the results.
• Hold documented admin access to critical systems to remove single-administrator dependency.
• Lead post-incident reviews and record root cause and actions.

Technical Review & Governance

• Review significant IT changes before implementation, including those proposed by the IT Lead, and record outcomes in writing.
• Raise design, security, and cost concerns with evidence and a proposed alternative.
• Escalate unresolved material risks to the company COO.
• Evaluate vendor and tool proposals on cost, lock-in, and security before purchase.

Escalated Support & Coaching

• Resolve technical issues escalated from L2 support.
• Coach L2 staff to reduce repeat escalations.
• Provide technical input to IT Governance on policies and runbooks.
• Flag gaps between documented policy and actual practice.

Requirements

Required

• 3 to 5 years in systems administration or infrastructure roles.
• Production Linux administration.
• Docker in production, and Proxmox or another virtualization platform.
• Networking: VLANs, firewalls, DNS, DHCP, and site-to-site or client VPN (WireGuard or similar).
• Google Workspace administration at tenant level.
• Bash or Python scripting for automation.
• Proven experience designing and building systems.
• Experience reviewing and influencing technical decisions.
• Clear communication with non-technical staff.
• A degree or diploma in IT, computer science, or cybersecurity, or equivalent practical experience.

Nice to Have

• Infrastructure as code (Ansible, Terraform, or similar).
• Managed Service Provider experience building environments for multiple clients.
• Nginx, reverse proxies, web hosting, and cloud platforms.
• Monitoring stacks (Grafana, Loki, Prometheus, or similar).
• Security certification (Security+, Network+ or higher).

Technical and Soft Skills

• Linux, Docker, and Proxmox administration in production.
• Network design, including VLANs, firewalls, and VPN.
• Identity and access management across Google Workspace, Slack, and 1Password.
• Scripting and automation with Bash, Python, and n8n.
• Backup design and restore testing.
• Monitoring, alert triage, and incident review.
• Clear written proposals, reviews, and technical documentation.
• Calm, direct communication with technical and non-technical colleagues.

Benefits
At the company, we value each team member and believe in building high-performing teams within a collaborative, close-knit scale-up environment that encourages ownership, accountability, and long-term growth.

• Make an Impact: Your work will directly contribute to our organizational growth and financial health.
• Collaborate Globally: Work with dynamic teams across multiple countries.
• Innovative Environment: We value ideas and move fast to implement improvements.
• Great Culture: We work hard, support each other, and enjoy what we do.

What We Offer

• Premium Medical Insurance: Your health and well-being are our priority.
• Performance-Based Bonuses: Annual rewards based on your contribution and impact.
• Corporate Benefits: Including gifts for special occasions and team-building activities.