The company is seeking a driven IT Support Manager to join our Fulfillment & Operations IT team, ensuring that our busy Fulfillment Centers operate smoothly. These facilities are 24/7 production environments, managing a vast, fast-moving inventory of products. Your team will be responsible for resolving complex hardware, software, server, and infrastructure issues.
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Key Responsibilities:
- Ensure high standards in IT maintenance work and troubleshooting, adhering to all the company policies and guidelines, especially regarding IT and Health & Safety.
- Lead coordination of trouble tickets and change management to meet strict Service Level Agreements (SLAs).
- Manage IT project tasks and ensure effective reporting and internal customer satisfaction.
- Oversee the development and management of the IT budget throughout its lifecycle.
- Inspire continuous improvement of IT team processes and initiatives.
Preferred Qualifications:
- Master's degree in a relevant discipline.
- Understanding of core internet technologies (e.g., DHCP, DNS, TCP/IP).
- Cisco experience and certifications.
- Certifications in Unix/Linux and/or Microsoft Windows system support.
- Previous help desk or technical support experience.
- ITIL and Prince2 certifications are advantageous.
Language Requirements:
Applicants are encouraged to apply in English.
Note:
The company is an equal opportunities employer. We value diversity in our workforce and base our hiring decisions on experience and skills.
