IT Support Manager, OTS

We are seeking a driven IT Support Manager to join our Fulfillment & Operations IT team at Amazon. This role is crucial in ensuring that our busy Fulfillment Centers, which operate 24/7, run smoothly. You will be responsible for resolving complex hardware, software, server, and infrastructure issues that impact our operations.

Your Responsibilities:

• Conduct IT maintenance and troubleshooting in accordance with Amazon's policies and guidelines.
• Lead the coordination of trouble tickets and change management while adhering to strict Service Level Agreements (SLAs).
• Oversee IT project management, ensuring effective reporting and customer satisfaction.
• Develop and manage the IT budget throughout its lifecycle, while supporting IT skill development of Fulfillment Center staff.
• Manage staff scheduling and inspire continuous improvement initiatives within the IT team.

Preferred Qualifications:

• Bachelor's degree in a relevant discipline (Master’s degree is a plus).
• Familiarity with core internet technologies (DHCP, DNS, TCP/IP, etc.).
• Experience with CISCO, Unix/Linux, and Microsoft Windows system support.
• Previous help desk or technical support experience.
• ITIL and Prince2 certifications are advantageous.
• Experience in procurement, inventory, and asset management of IT equipment.

Language Requirements:
Proficiency in English is preferred.

Amazon is an equal opportunities employer and values diversity in its workforce. We encourage applications from individuals with varying backgrounds and experiences.